Serving communities since 1989, Oneday Group is a trusted name across the UAE with supermarkets, minimarts, restaurants, cafés, and cafeterias. We are committed to freshness, quality, hygiene, and customer care — making every visit memorable.
Return & Refund PolicyEffective Date: 31/08/2025
At Oneday Group, customer satisfaction is our top priority. We strive to provide fresh products, quality food, and excellent service. This Return & Refund Policy explains how we handle returns, replacements, and refunds.
🛒 Supermarket & Minimart Purchases
Returns: Perishable items (fresh food, dairy, bakery, etc.) cannot be returned unless found defective at the time of purchase.
Refunds/Exchanges: Packaged and non-perishable goods may be returned or exchanged within 3 days of purchase, provided they are unopened, unused, and in original packaging with a valid receipt.
Exceptions: Items purchased on promotion or clearance are non-refundable.
🍽️ Restaurant, Café & Cafeteria Orders
Dine-in / Takeaway: If you are unsatisfied with your order due to quality or preparation issues, please inform the staff immediately so we can replace or correct your order.
Delivery Orders: If an incorrect or defective item is delivered, contact the branch within 2 hours for replacement or refund.
💳 Refund Method
Refunds will be processed through the original mode of payment (cash or card).
Processing may take 5–7 business days for card transactions, depending on your bank.
❌ Non-Returnable Items
Perishable goods after purchase or delivery.
Opened or partially consumed items.
Items without proof of purchase (receipt/bill).
📞 Contact for Returns & Refunds
For return or refund requests, please contact our customer support team:
Phone: +971 6 731 0555
Email: info@onedaygroup.com
Serving communities since 1989, Oneday Group is a trusted name across the UAE with supermarkets, minimarts, restaurants, cafés, and cafeterias. We are committed to freshness, quality, hygiene, and customer care — making every visit memorable.
